• Reservation Services

    Your business should never sleep. Accept and manage reservations even when you are busy at work or sleeping at night. Guided by our customer service principles, we guarantee to make the booking simpler to your customers and cheaper for your business. Create your call center team with us!


Why Outsource Your Reservation Call Center To Us?



Hotels

Travel agencies

Restaurants

Resorts

Spa and Wellness

Car rental business

Limo

and more

Cost-Effective Outsourcing Services

Customized call center packages that fit the budget of all business sizes. Experience quality order management service for half the price.

Cost-Effective Outsourcing Services

Right from the start until the operation stage, we develop intensive onboarding processes to ensure the success of your account.

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Customer Service and Sales Integration

We conduct regular training sessions help our agents know and understand how customer service and sales (cross-selling and upselling) add value to our order taking operations.

24/7 Business Operations

Our 24-hour business operations unlocks your ability to serve customers worldwide. We follow a strategic shifting schedule to make sure that someone will oversee all incoming orders at all times.

Quality Assurance and Monitoring

Guided by standard KPIs and wide knowledge about order taking best practices, our QA team determines and suggests the areas of improvements for your account.

Up-To-Date Infrastructure

Our call center infrastructure supports our agents in streamlining each calls, resulting in better customer experience and high productivity rates. We have three facilities in case crisis happens.

Our Core Markets



Qatar

U.A.E

Pakistan

OUTSOURCING?

Contact us today for a FREE 60-min consultation.


Frequently Asked Questions


What Is An Order Taking Service?

Available through phone calls or chat, it is a order taking call center service that takes care of all incoming orders from customers. It also provides basic information about a particular product or service to help the consumer come up with an informed choice.

The Importance Of Accurate Order Processing

Because it is the first step of order fulfillment, maintaining accuracy is important in the order taking process. If you outsource an order taking answering service, your team will work on clarifying and verifying all the required information. Accurate orders prevent future problems.

Is It Beneficial To Outsource Order Taking Services?

Short answer, yes. Long answer, yes! Outsourcing can help your growing company to improve your services while cutting costs. It also gives you the ability to integrate cross selling to make the most out of your product or service offerings. Most importantly, outsourcing order taking allows you to take jobs in real time, any time of the day!

How Can A Call Center Improve Customer Satisfaction?

A call center helps you handle calls when the demand for services exceeds the capacity of your company’s workforce. By reducing wait times and minimizing unanswered calls, your customers will become happier with your service.

How To Choose The Best Order Taking Call Center?

To know the best order taking call center, you have to consider the following factors:

  • Pricing models and contract terms
  • Agent competency
  • Specialization
  • Track record

As a business owner, you don’t want to spend your time worrying about the reliability of your customer service. Agents at Business Connect administer order taking smoothly.

Business Connect’ Inbound Order Taking Service

Time duration of our of industry experience, and the inherent hospitality of our Pakistanies & U.A.E agents makes Business Connect one of the best inbound order taking service providers in the Pakistan & U.A.E. Our clients range from online stores, pharmacies and restaurants.