What Is An Inbound Call Center, And Why Is It Important?
An inbound call center receives incoming calls from customers. Investing in one ensures that your customers get the best assistance possible in answering their queries.
Business Connect specializes in delivering inbound customer care. Our systematic customized solutions result to a higher customer satisfaction score and increased sales. We offer different inbound contact center services including answering service, chat support, and email support.
Business Connect’s Inbound Call Center Outsourcing Solutions
- Live chat & call answering support
- Customer service and customer support
- Reservation service
- Virtual Receptionist
- Technical Support
Custom-Fit Inbound Call Center Outsourcing for Businesses
We develop customized solutions for small and medium-sized businesses to fit their needs and budget.
We serve the following verticals:
- Real Estate
- Retail / E-commerce
- Media and Communication
- Consumer Electronics
During the recruitment stage, we hire people who meets the qualifications that you need. We also conduct regular knowledge-enhancement training to make sure that our agents are updated with the current trends and practices in the industry. Aside from that, we also encourage you to give us the parameters that we could operate on: the do’s and don’ts, comprehensive product information, company background, etc.